This policy explains refunds for Teacher Pro, the paid plan of CodeUtility for Teachers.
1. Who sells Teacher Pro
Teacher Pro is sold by Paddle.com, our reseller and Merchant of Record. Paddle handles payments, invoices and refunds, and your purchase is also covered by Paddle's Buyer Terms.
2. 14-day refund
Not happy with Teacher Pro? Ask for a full refund within 14 days of your first payment, no questions asked.
3. Renewals
Renewal payments (monthly or yearly) are not refunded, except where the law requires it. Cancel before the next renewal date to avoid being charged again.
4. Cancelling
You can cancel at any time from your plan page or from the link in your receipt. Teacher Pro stays on until the end of the period you paid for; then your account moves to the free plan and your classes and data are kept.
5. How to ask for a refund
Find your order at paddle.net and request a refund there, or email us at contact@codeutility.io from the address you paid with and we will ask Paddle to refund you.
6. When you get your money back
Paddle refunds to the payment method you used. The money usually arrives within 5 to 10 business days, depending on your bank. Teacher Pro ends when the refund is made.
7. Everything else
All other features of CodeUtility are free, so there is nothing to refund. For the full rules, see our Terms of Service and Privacy Policy.